At Active Fashion Store, we’re committed to making your shopping experience smooth and enjoyable. Our focus on classic, comfortable clothing means you’ll always look and feel your best. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. Some delays may occur during peak seasons or due to circumstances beyond our control.

International Shipping

We ship worldwide (except some Asian and remote regions). Customers are responsible for any customs fees, taxes, or duties imposed by their country.

Returns & Exchanges

We want you to love your Active Fashion Store purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene reasons, we cannot accept returns or exchanges on:

  • All Plus Size Clothing items
  • All Classic Shorts items

Note: This does not affect your statutory rights if items are faulty or not as described.

Return Eligibility

To qualify for a return or exchange, items must be:

  • In original, unworn condition (with all tags attached)
  • In the original packaging
  • Accompanied by your order confirmation or receipt

How to Return or Exchange

Step 1: Contact Us Within 15 Days
Email our customer service team at [email protected] with your return/exchange request using this format:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Active Fashion Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:
– Product Name:
– Size:
– Color:
– Reason for return/exchange:

For exchanges, please specify the replacement item you would like:
– Product Name:
– Size:
– Color:

I confirm that the item(s) is/are in original condition with tags attached and packaging intact.

Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Information]

Step 2: Wait for Approval & Instructions
Our team will respond within 1-2 business days with return authorization and instructions. Please don’t send your return before receiving these instructions.

Step 3: Package & Ship Your Return
Once approved:
– Securely package the item(s) in original packaging
– Include your order confirmation or email authorization
– Ship to:
Active Fashion Store Returns
1060 Grove Street
Bohemia, NY 11716
United States

Step 4: Processing Your Return
Once we receive your return:
– Returns: Refund processed within 3-5 business days
– Exchanges: Replacement shipped within 1-2 business days

Refund Information

Refunds are issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we cover the cost of shipping your replacement item.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

For customers outside the United States:

  • You’re responsible for any customs fees, taxes, or duties
  • Mark the package as “Returned Goods” to avoid additional charges
  • International returns may take longer to process due to customs

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and provide a prepaid return label if needed.

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for shopping with Active Fashion Store – where classic style meets everyday comfort!