At Active Fashion Store, we want you to be completely satisfied with your purchase of our comfortable, stylish clothing. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition (unworn, unwashed, and with all tags attached)
  • In the original packaging
  • Accompanied by your order confirmation or receipt

Non-Returnable Items

Due to hygiene reasons, we cannot accept returns or exchanges on the following items:

  • Plus Size Clothing (all items in this category)
  • Classic Shorts (all items in this category)

Note: This does not affect your statutory rights if items are faulty or not as described.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

Step 1: Contact Us Within 15 Days

Email our customer service team at [email protected] with your return/exchange request. Please use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Active Fashion Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: For exchanges, please specify the replacement item you would like: – Product Name: – Size: – Color: I confirm that the item(s) is/are in original condition with tags attached and packaging intact. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Order Number] [Your Contact Information]

Step 2: Wait for Approval & Instructions

Our team will respond within 1-2 business days with return authorization and instructions. Please do not send your return before receiving these instructions.

Step 3: Package & Ship Your Return

Once approved:

  1. Securely package the item(s) in the original packaging
  2. Include your order confirmation or a copy of the email authorization
  3. Ship to our returns center at:
Active Fashion Store Returns
1060 Grove Street
Bohemia, NY 11716
United States

Step 4: Processing Your Return or Exchange

Once we receive your return:

  • Returns: We will process your refund within 3-5 business days
  • Exchanges: We will ship your replacement item within 1-2 business days after receiving your return

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to process
  • PayPal: 3-5 business days to process

Note: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

For customers outside the United States:

  • You are responsible for any customs fees, taxes, or duties associated with your return
  • Please mark the package as “Returned Goods” to avoid additional charges
  • International returns may take longer to process due to customs clearance

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and provide a prepaid return label if needed.

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you with your Active Fashion Store experience!