Welcome to Active Fashion Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Store

What kind of products does Active Fashion Store offer?
We specialize in comfortable, stylish clothing for everyone. Our product range includes:
  • Classic Shorts (multiple styles available)
  • Jeans (including Relaxed Fit options)
  • Long Sleeve T-Shirts and Shirts
  • Polo Shirts (various designs)
  • Short Sleeve T-Shirts
  • Inclusive Plus Size Clothing options
We focus on providing quality essentials for both casual and professional settings.
Who is Active Fashion Store’s target customer?
Our clothing appeals to:
  • Fitness enthusiasts looking for performance wear
  • Professionals needing polished casual options
  • Individuals who value inclusive sizing (we offer extensive plus-size options)
  • Anyone who appreciates comfortable, stylish basics

Product Questions

Do you offer plus-size clothing options?
Yes! We’re proud to offer an extensive selection of plus-size clothing across multiple categories. Our plus-size range includes options for all the same styles we carry in standard sizes.
What’s the difference between your Classic Shorts and regular shorts?
Our Classic Shorts are a signature product line featuring premium materials and timeless designs that offer both comfort and durability. They’re designed to be versatile enough for various occasions while maintaining a stylish look.
Are your Long Sleeve T-Shirts suitable for layering?
Absolutely! Our Long Sleeve T-Shirts are designed with a comfortable fit that makes them perfect for layering under jackets or over shirts. The fabric is lightweight yet durable for year-round wear.

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
How do I create an account?
You can create an account during checkout by selecting the option to save your information for future purchases. Alternatively, visit our website and look for the “Create Account” option in the navigation menu.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address for resetting your password.

Shipping & Delivery

What are your shipping options?
We offer two shipping methods:
Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Processing Time: 1-2 business days
• Delivery Time: 10-15 business days after dispatch
• Includes full tracking information
Free Shipping (Orders over $50)
• Carrier: EMS
• Processing Time: 1-2 business days
• Delivery Time: 15-25 business days after dispatch
• Includes basic tracking information
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia and other locations. If you’re unsure about delivery to your location, please contact our customer service team at [email protected] before placing your order.
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Are there any additional fees for international orders?
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the recipient and are not included in your order total or shipping costs.
Do you offer express shipping?
Currently, our Standard Shipping option provides the fastest delivery time available. We don’t offer express shipping at this time, but we’re constantly evaluating our shipping options to better serve our customers.

Returns & Exchanges

What is your return policy?
We offer easy returns within 15 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached. Please visit our Returns Policy page for full details on how to return items.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and details about the items you wish to return. We’ll provide you with return instructions.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or color, we recommend placing a new order for the desired item while returning the original purchase.

Contact Information

How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
What is your physical address?
Our company address is:
Active Fashion Store
1060 Grove Street
Bohemia, US 11716
Still have questions? We’re here to help! Contact our friendly customer service team at [email protected] for any additional questions or concerns.

Thank you for shopping with Active Fashion Store!